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Amazon bans lost Ark Bot accounts, people caught in crossfire

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from Amazon Diablo-like RPG, Lost Ark, had over 1.3 million people playing it at launch. Things have cooled off since then, but there are still tens of thousands of people logging in every week to enjoy it. Or they would, if they hadn’t been banished for no reason.

Amazon last week decided to do some housework and kick off a wave of bans ostensibly targeting bot accounts. However, a lot of real people were also involved in the bans, and what made matters worse was that Steam players were also banned from their Steam accounts, which is a serious blot on their overall record.

Amazon was quickly notified and was “actively working over the weekend to roll them back for all affected players, regardless of whether a support ticket has been filed.” Particularly for Steam players, who are sweating over the consequences of having their account banned, Amazon says the reversal will not only “remove your game ban” but also “all flags on your Steam account.”

The company issued this statement this weekend:

Greetings Heroes of Arkesia,

Following a recent spate of bot bans, we’ve seen an increase in appeals against players unfairly affected by these bans.

We have identified the error that caused these false bans and are actively working to undo them for all affected players, regardless of whether a support ticket has been submitted. This will remove your game ban and any flags on your Steam account. We will let players know when this work is complete. In the meantime, you can still submit a Ban Appeal ticket to Customer Service so that the team can more quickly assist in restoring your account and removing all fines.

Thank you for your reports and patience as we work to rectify this with affected players.

And followed it up yesterday with a message that all bans should now have been reversed. The bans come in the wake of developers’ attempts to fix certain areas of the game that were overrun by bots, most notably the marketplace and auction house.

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